Bruce Temkin
Prevent The Great Resignation by increasing employee loyalty
November 03 by Olivia PowellBruce Temkin, head of the Qualtrics XM Institute, explains how companies can increase employee engagement to help retain their most impactful talent
Rescue customers from churning with good service recovery
August 24 by CX NetworkBruce Temkin, head of Qualtrics XM Institute, discusses the benefits of good service recovery