Personalization
Personalization is a fundamental aspect of CX, as customers are more likely to engage with personalized content and offerings, leading to higher conversion rates and increased customer satisfaction.
This involves tailoring products, services, and interactions to meet the specific needs and preferences of individual customers. By leveraging customer data and technology such as machine learning and AI, businesses can create experiences that resonate with their customers.
From personalized product recommendations based on past purchases to customized email marketing campaigns, businesses can use data-driven insights to anticipate customer needs and deliver timely, targeted messaging. Find out more with CX Network's resources.
6 ways AI and GenAI connect & personalize your CX journey
September 16 by CX Network
Watch this session from All Access: Customer Insights & Data Analytics presented by Coveo.
How Travel Counsellors delivers the personal touch with technology
March 06 by Jon Bauer
Travel Counsellors’ CTO Jon Bauer explains how the 2023 acquisition of Planisto is taking personalized travel to the next level
Transforming digital help centers to offer personalized support
January 25 by CX Network
Watch this video to learn about how Frontpoint Security is using AI-powered customer support tools
Waitrose is personalizing online shopping with AI
January 24 by Leila Hawkins
British supermarket Waitrose is using AI to drive personalization and improve the online shopping experience
