The Contact Center Buyer’s Guide
Explore the key themes and concepts to consider when selecting a cloud contact center provider
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In the world of contact centers, remote work is evolving. No longer dependent on the piecemeal solutions that emerged in 2020, operators are now looking for scalable and secure infrastructure their employees can access from anywhere.
Supporting these procurement needs, the Contact Center Buyer’s Guide, published by 8x8, explains how contact center operators can identify and deploy a solution that meets their needs, both today and as the organization grows.
With real-world advice and specific reference to 8X8’s eXperience Communications Platform, this guide explains what operators should expect from their contact center, and how to establish a hub that provides five nines uptime.
Download this comprehensive buyer’s guide to learn:
- About the benefits of open platforms with business app integrations
- How to consolidate analytics from multiple sources for sharper action
- Why a feature-rich contact center solution enhances productivity
- How cutting-edge unified communications can be used by the whole workforce, not just contact center agents
