CX TALK: The Three Es of Erie Insurance – Ease, Experience and Expertise
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Troy Peterson is the Vice President Customer Care at Erie Insurance. In this interview from the Executive Customer Contact Exchange US he speaks about:
- How to engage employees in the customer contact strategy
- Empowering employees to become business owners as a stepping tool for a great customer service
- Why digital is an enhancement to the customer strategy
- Personalisation vs automation and focuses on what the customer needs
- The future of the contact centre
SEE ALSO: How to Deliver an Exceptional Customer Service
Watch the full video below.
Troy Peterson is the Vice President Customer Care at Erie Insurance. In this interview from the Executive Customer Contact Exchange US he speaks about:
- How to engage employees in the customer contact strategy
- Empowering employees to become business owners as a stepping tool for a great customer service
- Why digital is an enhancement to the customer strategy
- Personalisation vs automation and focuses on what the customer needs
- The future of the contact centre
SEE ALSO: How to Deliver an Exceptional Customer Service
Watch the full video below.
