CX TALK: Sears’ Transformational Customer Service Journey
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Steve Adamson is the DVP Member Services Organisation at Sears. In his presentation at the Executive Customer Contact Exchange US he talks about changing customer expectations, and Sears’ journey to transforming their customer service to keep up with the changing landscape, including the rise of self-service and automation.
Steve Adamson is the DVP Member Services Organisation at Sears. In his presentation at the Executive Customer Contact Exchange US he talks about changing customer expectations, and Sears’ journey to transforming their customer service to keep up with the changing landscape, including the rise of self-service and automation.
