The definitive guide to e-commerce customer experience
How e-commerce businesses can focus customer experience efforts to remain relevant in the coming years
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This guide offers a deep dive into the shifting nature of e-commerce customer experience, its key challenges and how brands can address them.
Offering expert insights and advice from the likes of Disney, Zappos, Sephora and CX professionals at customer engagement platform service provider Acquire, this guide will explore technological impacts in the field of e-commerce as well as highlighting common challenges, top priorities for brands and offering in-depth case studies from leading brands.
Share best practice, ideas, and solutions to our global community of over 100,000 senior customer experience professionals.Interested in presenting your own Case Study?
View our latest Media Kit to learn more about our audience and review our content calendar. Download Now
Download this guide to uncover:
- The impact of technological advancements in e-commerce
- Common challenges and solutions in ecommerce customer experience
- Co-browsing for different industries
- The top five priorities for ecommerce business going forward
- How show retailer Zappos creates the human touch
- How Sephora offers unrivalled omnichannel personalization
- How Disney created a seamless end-to-end experience
