CX TALKS Building a robust digital customer service in 2025: The future of AI-driven channel-less support

Businesses understand the value of analyzing customer interactions to enhance CX and build deeper connections. Yet with digitization increasingly providing vast amounts of data, the real challenge is turning it into meaningful results. How can companies go beyond collecting data to truly leveraging it? This is where AI plays a key role.

In this exclusive CX Talks, join CX Network, Sprinklr’s Richard Wall and a host of industry experts as they explore how AI-driven customer service is shaping the future of digital support across Europe and uncover the many benefits that AI can bring to your own CX operations too.

Throughout the session, we will tackle many key topics, including:

• How unified digital contact centres hold the power to combat point-solution chaos
• The rise of AI-powered self-service, agent augmentation, and omnichannel engagement, examining how the industry will develop from here
• AI's role in building robust self-serve, predictive support, & efficient, real-time agent assistance
• Real-world case studies and a live demonstration to show how AI, automation, and unified data are transforming customer service

By the end of the session, you will gain a clear understanding of how to mine customer insights to bring greater day-to-day clarity on what your customers need and want, and how to extract critical insights to improve efficiency and stay ahead of your competitors in 2025’s evolving CX landscape.

Speakers

Richard Wall
UKI Director, Solution Consulting
Sprinklr

Sponsor