Measuring the returns on AI-powered CX
Find out about the methods and metrics CX practitioners use to measure the ROI of AI-powered CX tools and technologies
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When CX Network researched the Global State of CX in 2024, as many as 66 percent of network members said the pressure they are under to prove a return on their investments (ROI) is increasing.
With budget constraints and a new generation of AI-powered tools adding to this pressure, CX practitioners must now collaborate across the enterprise to establish and communicate the returns their investments will deliver.
Featuring insights from Cantonal Hospital of Winterthur, CX Panda, CXPA Finland, Evri and Sprinklr, Measuring the returns on AI-powered CX explains how to project, track and unlock ROI, and prove the value of AI-powered CX to executive teams.
Download this report to discover:
- The real world financial and CX gains that can be expected from an AI deployment.
- Which key performance indicators you need to track for ROI mapping and projections.
- How AI investment can deliver market-leading customer experiences.
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