CX Talks: Delivering innovation in CX
In this edition of CX Talks, Jorie Sax explains how CX leaders can nurture their innovation muscle and get their ideas off the ground
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In CX, innovation takes many forms, but its success hinges on a forward-thinking corporate culture, where ideas are encouraged, and the brightest minds are supported to push boundaries. Many in CX, however, have lacked the opportunities and mentorship required to succeed in such a position.
In this edition of CX Talks, Jorie Sax, head of United Airlines’ Innovation Lab and a CX Network Advisory Board member, draws on more than 20 years of multi-industry experience to explain how CX leaders can nurture their innovation muscle and get their ideas off the ground.
This episode of CX Talks covers:
• The skills CX teams and practitioners need to drive change
• How to identify challenges and growth opportunities
• The importance of diversity when building a team of innovators
Topics:
Customer Experience
