How to Tailor Experiences With Personalisation
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Dave Cook is the Chief Digital Officer (CDO) of Time Out. At the Digital Transformation+ conference, the editor of CX Network interviewed Cook to discuss:
- The role of the CDO in an already saturated C-suite
- An innovative imitative he’s implemented at Time Out and the success he’s seen from this
- How he achieves consistency across the different channels Time Out has
- The challenges that will impact the industry in the next 12-18 months – and how he’s tackling them
- How to keep the customer at the heart of the digital transformation
For more insights from Digital Transformation+, also have a look at:
- How Do BBC and Merlin Entertainments Make the Most of the Digital Revolution?
- Head Global Transformation at Zurich Insurance Company on Why Customer Centricity is a Mindset
- Lessons Learned from Digital Leaders at the Digital Transformation+ Conference
Dave Cook is the Chief Digital Officer (CDO) of Time Out. At the Digital Transformation+ conference, the editor of CX Network interviewed Cook to discuss:
- The role of the CDO in an already saturated C-suite
- An innovative imitative he’s implemented at Time Out and the success he’s seen from this
- How he achieves consistency across the different channels Time Out has
- The challenges that will impact the industry in the next 12-18 months – and how he’s tackling them
- How to keep the customer at the heart of the digital transformation
For more insights from Digital Transformation+, also have a look at:
- How Do BBC and Merlin Entertainments Make the Most of the Digital Revolution?
- Head Global Transformation at Zurich Insurance Company on Why Customer Centricity is a Mindset
- Lessons Learned from Digital Leaders at the Digital Transformation+ Conference
Topics:
Digital
Customer Experience
