Why Customer Centricity is a Mindset
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In this interview at the Digital Transformation+ conference 2016 in London, Andre Guyer, Head Global Transformation at Zurich Insurance Company discusses:
- Utilising big data to create actionable insights that genuinely help the customers to manage risk
- How the digital disruption is impacting the customer experience strategy at Zurich Insurance Group
- Why customer centricity is a mindset and how data can help optimise customer engagement
In this interview at the Digital Transformation+ conference 2016 in London, Andre Guyer, Head Global Transformation at Zurich Insurance Company discusses:
- Utilising big data to create actionable insights that genuinely help the customers to manage risk
- How the digital disruption is impacting the customer experience strategy at Zurich Insurance Group
- Why customer centricity is a mindset and how data can help optimise customer engagement
