CX TALK: The User Needs Philosophy of the Ministry of Justice
Add bookmarkArif Harbott is the Chief Digital and Information Officer at the UK Ministry of Justice. In an interview at the Digital Transformation+ conference in London he spoke to CX Network about:
- His key responsibilities as CDIO at the Ministry of Justice and their digital strategy
- Why little data is a focus for him over big data
- Their user needs philosophy and how they achieve a digital culture
- How other organisations can ensure they become more customer-focused
For more insights from Digital Transformation+, also have a look at:
- CX TALK: Key Learnings From the Digital Strategies of Telefónica and HSBC
- CX TALK Case Study: The Digital Transformation Journey of Marie Cure
- CX TALK: How Travelex’s CDO Maintains a Customer-Centric Model in a Digitally Disruptive Age
- CX TALK: The Big Questions to Ask on Your Digital Transformation Journey
- CX TALK: Time Out’s Chief Digital Officer Reveals How to Tailor Experiences With Personalisation
- CX TALK: How Do BBC and Merlin Entertainments Make the Most of the Digital Revolution?
- CX TALK: Head Global Transformation at Zurich Insurance Company on Why Customer Centricity is a Mindset
- Lessons Learned from Digital Leaders at the Digital Transformation+ Conference
Arif Harbott is the Chief Digital and Information Officer at the UK Ministry of Justice. In an interview at the Digital Transformation+ conference in London he spoke to CX Network about:
- His key responsibilities as CDIO at the Ministry of Justice and their digital strategy
- Why little data is a focus for him over big data
- Their user needs philosophy and how they achieve a digital culture
- How other organisations can ensure they become more customer-focused
For more insights from Digital Transformation+, also have a look at:
- CX TALK: Key Learnings From the Digital Strategies of Telefónica and HSBC
- CX TALK Case Study: The Digital Transformation Journey of Marie Cure
- CX TALK: How Travelexâs CDO Maintains a Customer-Centric Model in a Digitally Disruptive Age
- CX TALK: The Big Questions to Ask on Your Digital Transformation Journey
- CX TALK: Time Outâs Chief Digital Officer Reveals How to Tailor Experiences With Personalisation
- CX TALK: How Do BBC and Merlin Entertainments Make the Most of the Digital Revolution?
- CX TALK: Head Global Transformation at Zurich Insurance Company on Why Customer Centricity is a Mindset
- Lessons Learned from Digital Leaders at the Digital Transformation+ Conference