Digital
Digital customer experience is the sum of all interactions and touchpoints a customer has with a brand online. Consumers increasingly rely on digital platforms for shopping, communication, and entertainment, therefore crafting seamless and engaging digital CX has become imperative for businesses.
This encompasses everything from a user-friendly website or app interface to personalized recommendations, efficient customer service chatbots, and streamlined checkout processes. A well-executed digital CX strategy not only enhances customer satisfaction but also drives customer loyalty and advocacy.
Explore how businesses are adapting to digital transformation with the resources below and check out CX Network's guides to digital CX: The CX Network guide to social shopping, Mastering UX and UI in customer experience: A CX Network guide, Customer experience in the metaverse: A CX Network Guide, The omnichannel guide and The predictive CX guide.
How Chelsea Football Club uses a CDP to personalize the fan experience
February 17 by CX Network
Chelsea fans to receive personalized updates on matches and ticket availability, and tailored web and app experiences
Rules on digital operational resilience come into effect for EU financial sector
January 24 by CX Network
EU’s financial services sector now bound by DORA regulations following four years of development and several high-profile IT outages
Mastering UX and UI in customer experience: A CX Network guide
September 25 by CX Network
CX professionals from Google, Dell, IKEA, Bajaj Allianz and NBC Universal offer advice to ensure your user interfaces drive customer loyalty
Customer experience in the metaverse: A CX Network Guide
September 25 by CX Network
Everything you need to know about the future of customer experience in the digital world
The CX Network guide to social shopping
September 25 by CX Network
Whether it's TikTok or Instagram, social media is giving experience designers and marketers a new way to connect with consumers
6 ways AI and GenAI connect & personalize your CX journey
September 16 by CX Network
Watch this session from All Access: Customer Insights & Data Analytics presented by Coveo.
Retain more customers by expanding on the open web
July 26 by Elliott Clayton
In the age of endless choice and competition, customer retention is a key challenge. Elliott Clayton from Epsilon explains how to leverage the open web, to tap
The Global State of CX 2024
May 23 by CX Network
How generative AI, data and customer demands are shaping CX in 2024
2024 Digital Experience Benchmark Report
March 15 by CX Network
Elevate your customers’ journey with global data and actionable insights from Contentsquare
How to make expectation transfer work in retail
February 12 by Melanie Mingas
Thule Group’s Zachary Dugas explains how a global, sustainable sports brand used expectation transfer to its advantage
4 innovation strategies for next-level CX
January 19 by Andrew Carothers
In CX, innovation is everything. But how can organizations get started? Cisco’s Andrew Carothers explains
How the UK’s Online Safety Bill will protect online customers from fraud
December 15 by Leila Hawkins
Former minister Dame Caroline Dinenage explains that the bill sets a precedent for fostering consumer confidence
