CX TALKS From insights to actionability: Bridging the gap with generative AI in Contact Center Intelligence in APAC

As customer service analytics continue to mature, enterprises recognize the value of mining customer interactions to extract critical insights. However, the real challenge lies in transforming these insights into tangible business outcomes. How can brands move beyond simply gathering data to making it actionable?

Join CX Network, Sprinklr's Richard Minta and a host of CX professionals as we explore how organizations can translate their customer data into meaningful insights, utilizing automation and Gen-AI within their own contact center settings.

During our discussion, we will cover key topics, including:

• How to derive insights from 100 percent of customer interaction data across all channels
• The full depth and power of AI-powered Quality Management to help contact centers proactively improve customer service outcomes
• Beyond dashboards: Benefiting from a Gen-AI powered Insights Hub, challenging this gap between insights to actionable next steps
• How to tap into true VOC across marketing, sales, and social media to build a more comprehensive view

By the end of the webinar, you will walk away with a clear understanding of how to extract maximum learnings out of customer data to improve customer experience, drive efficiency, and gain a competitive edge in your contact center operations.

Speakers

Richard Minta
Senior Manager: Solutions Consulting
Sprinklr

Georgina Wilczek
Event Host
CX Network

Sponsor