Customer Churn
Customer churn refers to the phenomenon where customers or subscribers stop doing business with a company or service. It is a critical metric for businesses to understand why customers don't return, and for devising strategies to improve customer retention.
Reducing customer churn requires a proactive approach focused on customer satisfaction and relationship management. Companies can use various strategies to mitigate churn, such as improving customer service, offering loyalty programs, conducting customer feedback surveys, or providing personalized experiences.
Find out more about strategies to mitigate churn and retain customers with CX Network's resources.
Decreasing churn: How to use win-loss analysis to effectively drive net retention
February 22 by CX Network
Watch this session from All Access: Voice of the Customer 2024 to learn how win-loss analysis can aid customer retention in times of economic strain.
