Andrew Carothers
Andrew Carothers, CCXP, is an award-winning senior customer experience (CX) innovator who helps companies build and scale organizations that increase customer adoption and retention, improve renewal rates, and drive growth through digital engagement.
A Cisco leader for more than 16 years, he has worked in the trenches since the beginnings of the CX discipline, including during the formative years of Cisco's Customer Success organization.
Andrew is frequently asked to speak about key topics impacting CX success at scale, such as digital, AI, and partner-inclusive CX strategies. He is CCXP certified, is a founding member of the US Customer Experience Award Steering Committee and a member of the Customer Experience Professionals Association.
More content by Andrew Carothers
4 innovation strategies for next-level CX
January 19 by Andrew CarothersIn CX, innovation is everything. But how can organizations get started? Cisco’s Andrew Carothers explains
Orchestration is your control center for digital CX: 5 steps for success
October 04 by Andrew CarothersAndrew Carothers, senior digital experience leader for Cisco, outlines five steps to successfully orchestrating CX
Exploring the possibilities of generative AI in customer experience
August 07 by Andrew CarothersFrom content creation to predictive CX, Cisco’s Andrew Carothers explains how generative AI is taking CX by storm