Infobip Content Hub
Infobip is a cloud communications platform to build connected customer experiences across the customer journey at scale. Explore the content from their experts.
How APAC consumers have impacted the CX agenda
June 23 by Forrester Gump
This Forrester Consulting study reveals what organizations should prioritize when addressing evolving customer expectations
Accelerating ROI in customer experience: Trend report
March 24 by Chanice Henry
Insights from 120 CX experts on achieving financial returns from customer experience initiatives and investments
How to choose a cloud communications provider
March 16 by Infobip Team
The elements to look out for to make an informed decision for you and your customers
How AI is transforming customer communication
March 08 by Infobip Team
Insights into how businesses can use chatbots and AI technology to improve customer experience.
Five CX Trends to Watch in Financial Services
October 26 by CX Network
In this CX Network eBook, we explore the top five customer experience trends within FS as voted for by a panel of CX experts
The Global State of Customer Experience in 2021
September 30 by Chanice Henry
Insights from more than 200 customer experience management experts mapping market opportunities and hurdles over recent months and forecasts for the remainder of 2020
Infographic: The Global State of Customer Experience in 2021
September 08 by CX Network
This infographic explores the results of the Global State of Customer Experience 2021 report
How social media can boost omnichannel customer service
July 29 by Infobip Team
Discover how to boost omnichannel customer service through the integrationof social media platforms such as Facebook, Twitter and Instagram
Transforming the retail experience with omnichannel CX
July 27 by Infobip Team
Discover how to transform CX communication and UX through omnichannel solutions
Delivering impactful customer experience through partnerships
July 15 by Infobip Team
Discover how to maximize customer conversion through Microsoft Azure and Annex Cloud with Infobip
Shifts in retail: How digital acceleration changed the industry
June 03 by Adam Jeffs
Discover the key trends shaping the retail industry and learn how a focus on digital transformation, agent empowerment, personalized marketing and customer service have become the leading differentiat...
[Infographic] Survival bootcamp: customer experience in retail
May 25 by CX Network
Download this infographic to access the highlights of the study’s exclusive findings on how the retail industry is surviving through tough economic climates
