Genesys Content Hub
Genesys is a global leader in cloud customer experience and contact center solutions, offering an AI-powered experience orchestration platform that helps businesses deliver personalized experiences across various channels.
4 steps to building your business case for AI
February 11 by CX Network
Discover how to get more from your investment — and faster results — with this whitepaper from Genesys
2025 Contact center buyer’s guide
November 26 by CX Network
Navigate the experience economy with ease in 2025 by ensuring you have the contact center tech you need
The definitive guide to customer journey analytics in financial services
January 19 by CX Network
The 101 on customer journey analytics and how it can work for your organization
A practical guide to workforce planning
October 30 by CX Network
Discover how AI is creating new opportunities in workforce management and planning
The power and possibility of AI
October 26 by CX Network
This whitepaper from Genesys has case studies from Coca-Cola, Helpline and Rabobank
Get started: Generative AI 101
September 06 by CX Network
How to reap the benefits of generative AI while minimizing the risks
