Chat Bots and Artificial Intelligence Content Hub
On this page we have gathered our most popular content¸ and those of our event partners, on chatbots and artificial intelligence (AI).
The transformation of customer contact centers
August 24 by IQPC Editorial TeamWe wanted to understand more about how contact centers have evolved with the widespread implementation of AI technologies and increasing customer demand.
Beyond the hype: The state of AI adoption
August 24 by IQPC Editorial TeamOur results demonstrate that some of the most significant barriers to AI adoption which are stagnating implementation are centred around company culture and restrictive legacy systems, in addition to...
Emerging telecoms technologies: What does CX look like in 2020?
August 24 by IQPC Editorial TeamWith insights from Julien Rio, Head of Marketing, Dimelo, we have looked into how new technologies are shaping the design of a truly conversational experience that will transform customer experience b...
5 companies transforming their customer experience with AI
May 21 by Patrick GallagherHow are five giants of the customer experience world using AI to stay one step ahead of the rapidly climbing curve?
The next evolution in surveys: AI, chatbots and conversations
March 20 by CX Network
Discover how an engaging conversational interface can overcome survey fatigue and how AI can be applied to feedback process.
