Concentrix Analytics Content Hub
Voice of the Customer
VOC & culture change: Cracking the code
November 08 by CX Network
Gina Massa, Concentrix's Sr. Director of CX Insights, will share tips for developing a culture that uses customer feedback to differentiate on experience.
The VOC Action Gap
August 13 by CX NetworkHow to create the right conditions to close the VOC Action Gap – driving action in your VOC program and accelerating a return on your investment.
Convergys Analytics
June 26 by CX NetworkConvergys Analytics optimises brand loyalty through a Customer Experience as a Service (CXaaS) model.
