Unlocking potential in contact centers with AI and workforce management
How to maximize contact center performance with cutting-edge workforce management
The webinar will explore how cutting-edge AI solutions and best practices can enhance workforce management, lower costs, and boost agent performance.
In today’s challenging environment, contact centers are under pressure to improve efficiency while maintaining exceptional CX.
This webinar will explore how innovative AI-driven solutions and best practices can optimize workforce management, reduce costs and improve agent performance. Drawing insights from research conducted by CX Network for NICE, we will discuss practical strategies for boosting productivity and engagement.
Key takeaways will include:
- Proven Workforce Management (WFM) strategies for maximizing agent performance.
- How AI-enabled tools can reduce costs and improve KPIs.
- Case studies demonstrating real-world success with these solutions.
Join us for actionable strategies that integrates research insights with expert recommendations.
Speaker
Nadia Younan
WFO Solutions Manager, APAC
NICE
With over 25 years of industry experience, Nadia Younan has built a remarkable career in contact centres, progressing from an Agent to a seasoned Workforce Management (WFM) practitioner. She has contributed her expertise to renowned organisations such as Insurance Australia Group, American Express Business Travel, Virgin Mobile, and Helloworld. Currently serving as the APAC Product Owner/Sales for NICE WFO, Nadia combines extensive vendor experience with a passion for employee engagement and performance. She is dedicated to leveraging technology to enhance employees' working lives and drive operational excellence.
Sponsor
