How to analyze CX survey data like a pro

Customer surveys can present a wealth of information about the effectiveness of a CX program, service suite or product, but how these surveys are designed, fielded and analyzed has a notable impact on their success.

If you’re ready to take your CX survey analysis to the next level, watch this webinar from SurveyMonkey to hear about the tools and techniques you need to extract valuable insights from customer feedback. Covering everything you need to know about customer insights, this webinar explains how to design and analyze surveys, identify metrics and manage integrations with other tools to maximize reach.

Viewers will walk away with practical insights and actionable strategies to elevate their CX initiatives.

Watch this webinar on-demand to learn about:

• The key CX metrics that can give you insights into the essential components that drive customer satisfaction and loyalty, and how to interpret them effectively.
• The links between survey design and success and how design can influence the quality and depth of your analysis.
• Leveraging integrations with other tools and platforms to enhance the depth and scope of your survey analysis and maximize the value of your customer feedback data.

Speaker

Aishwarya Pachange
Solutions Engineer
SurveyMonkey

Aishwarya a Solutions Engineer at SurveyMonkey. As a Solutions Engineer she works with both existing customers and prospective customers to provide expertise on how the SurveyMonkey solution can solve for specific needs or outcomes.

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