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Podcast: Insights in CX with Center Parcs and Oracle
April 12 by Ben WattsTony Wheatman, Senior IT Project Manager and Clare Seddon, Head of Contact Centre and Guest Services, both from Center Parcs, speak to CX Network about the strategies it deployed during a pandemic
Live chat handbook: A practical guide to drive engagement
February 26 by CX NetworkLive online chat is proving to be a successful way to engage with customers in the guided economy. Customers expect chat to be consistently easy and effective at answering their questions, resolving...