Fred Reichheld
Fred Reichheld’s top tips for delivering NPS-boosting CX
January 27 by CX Network
Why brands should put employees in a position to enrich customers’ lives, focus on employee feedback and ensure a defined process for prioritization
Measuring the magic flywheel of customer love with Fred Reichheld
September 02 by Melanie Mingas
Following on from his latest book, Fred Reichheld tells CX Network why earned growth is the next frontier
NPS creator on how to boost employee engagement
March 25 by CX Network
Creator of the Net Promoter System (NPS), Fred Reichheld, discusses why positive employee experiences can lead to higher profits
NPS creator offers tips on customer centricity
March 18 by CX Network
Fred Reichheld, creator of the Net Promoter System (NPS), shares tips on how to successfully pivot to a customer-centric business model
