CX Leader
6 ways to improve CX – even if it’s not in your job description
August 08 by Jeannie Walters
From nobody’s job to everybody’s job, Jeannie Walters shares her six tips for improving CX
How to do more with your CX budget
December 26 by Melanie Mingas
CX Network asks the experts how to get more out of a CX budget
How to be a CX leader: Lessons from FedEx
May 29 by Adam Muspratt
Scott Wilson, customer experience principal at FedEx, discusses the evolution of CX and where its role is heading
14 CX and customer service influencers you should follow
September 04 by Patrick GallagherFrom published authors to inspirational speakers, here are the top 15 influencers in the customer experience space to add to your social feeds.
A 5-step process to deliver CX transformation at Prudential
December 04 by CX Network
Catch up with All Access: Future of CX 2024 to hear Prudential Financial’s Abhii Parakh explain how CX was embedded into the company’s DNA
Handling resistance from customers who prefer human interaction
December 04 by CX Network
In this panel session from All Access: Future of CX 2024 discover how the integration of AI presents both remarkable opportunities and notable challenges
How do you turn products and services into experiences?
December 04 by CX Network
Catch up with All Access: Future of CX 2024 to hear how products and brands can be transformed into world-class experiences
