customer experience manager
The secrets to customer journey mapping success with Jim Tincher
March 13 by Melanie Mingas
Jim Tincher tells CX Network how to utilize business data when designing customer journeys and why Post-it notes cannot solve mapping problems.
Jeff Toister’s top tips for crafting a successful customer culture
February 15 by Melanie Mingas
Jeff Toister tells CX Network about the current state of customer centricity and shares his three steps to creating a great customer culture
The CX super skills you and your team need
February 02 by Melanie Mingas
CX Masterclass facilitator David Hicks explains the CX skills that will be in demand in 2023
