Customer Experience Management
Ten emerging trends in customer experience management
December 24 by Gautaam BorahGautam Borah, VP of customer operations at Vodafone Idea pinpoints a series of industry agnostic trends set to impact the future of customer experience management.
Ten questions to ask when starting a B2B CX program
August 29 by Craig JamesWith B2B CX increasingly becoming a strategic priority, learn how to build a B2B CX program that delivers results by asking these ten questions.
Three customer spending trends to watch
February 24 by Adam JeffsWhy brands should focus on customer-centricity in digital experiences and ensure that CEM initiatives are defined from the get go