Cloud-Based Contact Center
Uniting disparate systems through a cloud-based contact center
December 01 by CX Network
Head of customer experience and sales support at Humm Group Rebecca Martin describes how the company migrated its contact center from a disparate range of one-premise systems to one cloud-based platfo...
Redefining CX with cloud and AI-enabled contact centers
October 22 by Manish Ranjan
Discover the key findings from the latest IDC research examining the current market dynamics of cloud-based contact centres in the Middle East
