Playvox
Playvox is an all-in-one agent optimization suite with quality, learning, performance, voice of the customer, coaching and motivation. We help businesses move away from spreadsheets and manual quality assurance processes for chat, calls, support tickets, and text-based interactions to easily evaluate and identify customer service problems in real-time. We provide the tools to empower the entire CS team with the capabilities and real-time intelligence needed to improve CX and revenue generation.
Visit Our Website
Five proven strategies to boost revenue
February 23 by CX Network
Learn how increasing cross-selling and up-selling through your customer service is one of the best ways to generate revenue
The three roles customer service plays in sustainability
February 17 by CX Network
Consumers across demographics want to do business with companies that practice sustainability. Here’s how customer service teams can deliver on that promise
How to make social media one of your best customer channels
January 25 by Playvox Team
Social media is taking on a new level of importance in customer service as people increasingly look for convenience
How to build a successful omnichannel QA program
November 17 by CX Network
Discover the customer relationship management essentials to building an efficient omnichannel QA program
