Mastering self service: Elevate CX with generative AI
Your blueprint to generative answering in digital self-service
Join this webinar to learn how generative AI empowers customers to self-serve
Gartner found that 70% of customers prefer self-service. Three key factors — clarity, credibility, and confirmation — drive almost 80% of self-service success. Site visitor, customer, employee — they all can do more on their own when information is available via great self-service tools. How can Generative AI help you achieve that goal?
Watch this webinar to discover insights from our enterprise beta testers (Zoom, Xero, SAP and others) and learn how some companies saw 20% lift in self-service and search time down by 40% while implementing GenAI solutions.
By watching this webinar, you will:
- Learn how to connect customers with answers through contextual and personalized digital support - that drives self-service success.
- Gain a firsthand look into how and where GenAI is being implemented in customer communities, in-product experiences, and self-help portals.
- Unsure whether to DIY or buy your GenAI solution? Get the facts you need to make an informed decision.
- Dive into strategies to enhance security and minimize errors in your GenAI journey.
Speakers
Devin Poole
Sr. Product Marketing Manager, Service
Coveo
Devin Poole is a Senior Product Marketing Manager at Coveo, a leading provider of AI-powered relevance platforms for search, recommendations, and personalization. With over 15 years of experience in product marketing, customer experience, and market research, Devin helps businesses achieve their revenue and growth goals by creating and executing impactful product launch and go-to-market strategies.
Patrick Martin
General Manager, Service Solutions
Coveo
Patrick leads a global customer support team that is changing how support is offered and optimized with an incredible lift in customer satisfaction. With 20 years of experience, Patrick is renowned for driving quality improvements, cross-functional collaboration, and business process optimization to reduce operational costs and improve the overall customer experience. Patrick was honored to be recognized for superb leadership talents in inspiring sizeable teams (up to 75), building productive employees ranging from entry-level to management, and attaining results in fast-paced and high-growth organizations.
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