Enhancing productivity in financial service with predictive AI analytics
Catch up with All Access: CX in Financial Services 2024 to find out how Visa uses predictive analytics to anticipate customer needs and behaviors
08/23/2024
Predictive analytics can anticipate customer needs and provide proactive support, however, implementing proactive support strategies to enhance customer satisfaction requires a deep understanding of how to leverage AI and automation – and where human intervention is required.
In this session from All Access: CX in Financial Services 2024, Michael Nevski, director of global insights for Visa, explains how the global financial giant uses predictive analytics to anticipate customer needs and behaviors, and shares how he has used AI predictive analytics to drive real results across the business.
