Case study: How YLE is leveraging adaptive AI to deliver hyper-personalization
Catch up with All Access: Customer Insights & Data Analytics 2023 to find out how YLE is using AI for hyper-personalization
09/20/2023
As organisations strive to provide exceptional customer experiences, personalization has become a key differentiator in the marketplace, but without AI personalized experiences at scale poses a challenge.
As YLE delves into adaptive AI technology to deliver dynamic content personalization and explore the development of personal adaptive AI assistants, Jaakko Lempinen, the broadcaster’s head of CX, explains how YLE is approaching the challenges associated with AI to deliver hyper-personalized customer experiences.
Read more about the key takeaways from All Access: Customer Insights & Data Analytics, in this round-up
