Building the generative AI-powered Job Search Companion
Catch up with All Access: The AI Revolution in CX to hear how Totaljobs Group used generative AI to improve CSAT and reduce cost to serve
Job hunting is renowned for being an emotional, often lonely process. When curating customer journeys that are more susceptible to human emotions, it is critical that customer support is empathetic and enthusiastic. Traditionally, emotionally intelligent support been seen as a service best delivered by human agents rather than virtual agents. Totaljobs Group, however, has seen the opposite.
In this session from All Access: The AI Revolution in CX, Somnath Biswas, head of product for Totaljobs Group, shares how the job search giant has leveraged generative AI and large language models (LLMs) for its AI Job Search Companion. The interview covers the learnings and approach taken to improve such metrics as customer satisfaction (CSAT), Customer Lifetime value, and Cost to serve.
Find out more about the project in this interview with Somnath.
