Executing an AI and data strategy in the public sector
Find out about the ethical considerations of AI in customer-facing public services
As AI transforms the way organizations interact with customers, leaders must navigate the challenges of data governance and integrating AI into their strategies while maintaining trust.
In this fireside chat from All Access: AI + Data in CX 2024, Somaieh Nikpoor, data science and AI strategy lead for the Government of Canada explains how organizations can prepare for AI, overcome data challenges and ensure ethical AI deployments, all while staying focused on delivering exceptional experiences.
The discussion focuses on real-world challenges, such as breaking down data silos, upgrading legacy systems and the ethical considerations of AI in customer-facing services.
Find out more about All Access: AI+Data in CX in this article by event producer and host, Chloe Chappell
