Accelerating research impact at DoorDash
Zach Schendel from DoorDash explains how to ensure research drives impactful decision-making in a complex and ever-changing environment
As head of research at DoorDash, Zach Schendel leads a dynamic team that spans quantitative, qualitative and operational research across the company’s diverse ecosystem, which includes consumers, dashers and merchants.
Each of these customer groups has distinct needs and challenges, with some overlapping concerns. The research team is tasked with understanding these complexities and driving product innovation while maintaining the speed and agility that DoorDash demands in a highly competitive environment.
In this session from All Access: AI + Data in CX 2024, Zach explains how DoorDash navigates the challenge of delivering and presenting high-quality customer insights quickly for maximum impact, and talks about utilizing data-based insights to drive impactful decision-making in a complex and ever-changing environment.
Find out more about All Access: AI+Data in CX in this article by event producer and host, Chloe Chappell
