Hear how Cox Automotive united its contact centers and put its new centralized data repository to work
Catch up with All Access: Customer Insights & Data Analytics 2023 to find out how Cox Automotive is working towards predictive CX
09/20/2023
Collecting customer interaction data is standard practice. However, managing large volumes of data can be highly challenging – especially when there are multiple brands under one parent company.
This was the situation faced by Cox Automotive and in this session from All Access: Customer Insights & Data Analytics, Lydia Clayton, the firm’s AVP for contact center operations and Center of Excellence, explains how the parent company is using this new centralized data management system to identify pain points and work towards improved agent and customer experience through automations.
Read more about the key takeaways from All Access: Customer Insights & Data Analytics, in this round-up
