Changes at the top: How Australian Super created a culture of cohesion
Find out how the combination of employee engagement, training and advanced tech can kick-start a customer-first culture
11/05/2024
There are many routes to fostering a customer-first organizational culture, but sometimes, the secret lies in finding out how to leverage one approach against another.
In this session from All Access: The Future Contact Centers Trends & Technology APAC, Emily Bayford, senior manager of contact centers for Australian Super explains how their organizations focused on employee engagement, comprehensive training and leveraging advanced technology to drive notable results.
By presenting new career advancement opportunities, Australian Super gave employees stronger morale job satisfaction, equipped them with the skills needed to handle various customer scenarios effectively.
