CX Network Guides
CX Network Guides is a library of essential information on key CX technologies, developments and terms, which explores the established and emerging topics in customer experience (CX). Here you'll find comprehensive guides that delve into all the most important aspects of CX, designed to help businesses and professionals enhance customer satisfaction, loyalty and overall customer success.
A customer experience guide to chatbots
Discover why chatbots are crucial to business efficiency and customer satisfaction
The A-Z of net revenue retention: A CX Network Guide
CX has many metrics by which to measure its impact, but many fail to link CX to business growth
The CX Network guide to journey mapping, management and orchestration
A comprehensive guide to boosting client loyalty, data visualization and customer retention through effective journeys
The customer service guide
Everything you need to know about delivering exceptional customer service
What is customer loyalty? The CX Network Guide
The definition of customer loyalty, the figures that show why it is important and how brands can retain loyal customers
Proving ROI in CX: A step-by-step guide for practitioners
How CX leaders can secure budget and prove the ROI of their strategies
The predictive CX guide
We explore the tools and methods behind predictive CX and how to use predictive analytics to improve customer experiences
The ethical AI guide for customer experience
A guide to ensure your use of AI is responsible and fair
The data science guide for customer experience
How data science is helping CX to drive intuitive personalized customer experiences
A guide to measuring the ROI on AI-powered CX
CX leaders from CX Panda, CXPA Finland, Cantonal Hospital of Winterthur and Sprinklr explain how to measure the returns on your top tech investments
The complete guide to generative AI for customer experience
CX Network’s guide to generative AI, how it benefits CX and how to implement it
The omnichannel guide
Find out how an omnichannel strategy improves the customer experience
