Unleashing the power of generative AI for always-on service
Watch this webinar to discover how to enable safe generative AI solutions that deliver personalized, proactive service.
Enhance your customer experience across channels, business units, and product lines by harnessing the power of responsible generative AI principles within your ecosystem.
Customer experience and contact centers continue to face the common issues and challenges today with high-turnover, fragmented systems, siloed processes, and limited access to information to make informed business decisions. These impacts restrict what you can do from a standardization and automation perspective, with dependencies around islands of data to unify reporting.
Learn how Argano's responsible generative AI deployment strategies can help you mitigate risk when deploying Microsoft Copilot Studio aligning with the Microsoft ecosystem to ensure a high-performing customer experience with “always on service.”
Watch this webinar to see industry thought leaders discussing their innovative and disruptive approach to generative AI, with a focus on Copilot embedded in the Microsoft ecosystem. Our leading experts shared insights on the importance of "always-on service" for clients, shareholders, employees, and partners. Gain valuable insights from Argano on customer perspectives, emerging use cases, best practices, and recommendations for generative AI success.
By watching this webinar, you will:
- Discover how to establish a baseline and strategy for deploying responsible generative AI.
- Learn industry best practices, lessons learned, recommendations, and valuable insights from Argano.
- Leave with a clear understanding of the key focus areas for defining your generative AI strategy and roadmap.
Speakers
Kevin Holland
Director, Client Experience and Strategy
Argano
Kevin has a diverse background in the Microsoft Business Applications space, with nearly 20 years of Dynamics CE/CRM solutions experience in large-scale enterprise implementations. His CRM career began with Microsoft CRM 3.0 deployments and transitioned over time to multi-million-dollar enterprise programs in the Dynamics world, for large Fortune 500 accounts in Financial Services, Healthcare and Manufacturing.
Sundar Raghavan
VP, Business Applications
Microsoft
Sundar leads the product team responsible for the overall product vision, product strategy, customer and partner engagements, solution roadmap, pricing and packaging, and growth and adoption initiatives for those solutions. He works closely with strategic customers and partners to understand their critical needs and deliver product on-ramps that enable Digital Transformation journeys for customers of all sizes. He is an industry veteran with over two decades of experience in delivering and running mission critical business apps, hyper scale distributed systems, and Data/Machine Learning/Artificial Intelligence engines that power the experiences for billions of users and millions of businesses.
Greg Moser
VP, Client Engagement
Argano
As Vice President for Dynamics 365 Client Engagement, Greg is responsible for driving the strategy and vision of the Microsoft Dynamics 365 CE practice and go-to-market for Argano’s client engagement solutions. He brings over 22 years of delivering customer experience transformative programs and has been involved in the some of the largest CRM deployments globally. He has spent his career building customer experience practices, which have won multiple awards for CRM, customer service, financial services, and user adoption. Greg has worked for various organizations, including Avanade, Accenture, HCL, PowerObjects, Hitachi among others, working in a team environment focused on optimizing, creating, and being part of high-performing teams. Greg is a team-oriented leader, who is passionate about delivering balance through people, process, technology, and data to drive business outcomes.
Sponsored by
