Stay attentive! CX trends for consideration in 2023
The top five trends you should prioritize in 2023
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Based on data from global customers and business leaders, Zendesk launched their annual customer experience research, the CX Trends 2023 report. This year, the spotlight’s on the rise of immersive customer experiences (CX). The shift towards immersive CX is just beginning and will continue to be important.
So what do we mean when we talk about immersive CX? This compelling new territory stems from what customers demand: natural, fluid interactions with companies. From chatbots that closel...
