CX as a competitive advantage: Why you should take your customer support metrics public
Join this interactive webinar to learn how transparency in customer service metrics drives leadership buy-in and sets you apart from competitors.
Learn how to leverage your support metrics to impress your customers and demonstrate CX’s impact on the bottom line
Proving your support function’s value is a necessary element of being a customer-first company, yet only 49% of CX leaders measured their team’s contribution to business metrics like revenue or retention in 2023.
Being transparent about your contributions to your customers matters, too. The majority of a customer’s lifecycle is influenced by experiences with post-sales teams, so why don’t more companies talk about CX as a revenue driver rather than a cost center?
Join this webinar to gain insights on how to get company-wide alignment to take your support metrics public, and how that can become your competitive differentiator.
Attendees will learn:
- How to measure and demonstrate CX’s direct impact on business outcomes such as revenue and customer retention.
- Effective strategies to communicate the value of customer support across your organization, aligning teams around common goals.
- Why making CX metrics visible can transform your brand perception and serve as a powerful competitive advantage.
Speaker
Kenji Hayward
Senior Director of Customer Support
Front
Sponsored by
