Customer journey through SurveyMonkey's ask, listen, act

In financial services, customer expectations are changing faster than ever. Stay on top of trends and outpace the competition with always-on feedback.

Find out how to empower your organization with always-on feedback from real-time data and insights

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This FREE webinar was recorded on:
22 August, 2023
03:00 PM - 04:00 PM CET

To prioritize and execute on market-leading and loyalty winning CX, financial service providers must understand the end-to-end experiences of their customers. However, today’s consumers interact with financial institutions across more channels than ever before. This makes it challenging to get a full picture of the customer journey, leading to gaps between the experience your customers expect – against what they are actually receiving.

Join us for an engaging webinar hosted by SurveyMonkey’s vice president of customer operations Laura Hayes and senior product marketing manager Natalie Aghdaey. They will delve into how SurveyMonkey's 'ask, listen, act' framework empowers organizations with real-time data and insights, enabling them to align their customer experience initiatives with evolving needs and preferences.

In this webinar you will learn:

Trends in what customers expect from financial institutions
The importance of starting with a customer journey map and how to get started
Three ways to capture actionable CX insights across key customer touchpoints

Speakers

Natalie Aghdaey
Senior Product Marketing Manager (CX and Industries)
Survey Monkey

Natalie is a senior product marketing manager at SurveyMonkey. She focuses on SurveyMonkey’s go-to-market strategy for key industries and for customer experience feedback solutions.

Laura Hayes
Vice President of Customer Operations
Survey Monkey

Laura Hayes is the Vice President of Customer Operations at SurveyMonkey. She oversees a global team of 150+ individuals focused on strategy, customer support, advocacy, and operations.

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