The five customer service KPIs that matter and how to track them
Learn which KPIs make a difference to contact centers, agent performance and customers
This webinar discusses which KPIs have an impact on contact centers and customer satisfaction
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Call center key performance indicators (KPIs) have a significant impact on your entire organization as they help to measure the effectiveness of a contact center and track customer satisfaction. With the vast range of contact center KPIs available, many customer service leaders can find it confusing when deciding which metrics their brand should track.
Dialpad's contact center as a service (CCaaS) industry advisor Jordan Yeates and Dialpad’s VP of customer success Jen Jacskson discuss the five most important KPIs for contact centers in the mission to improve customer loyalty and lifetime values..
Join this webinar to learn about:
- The top five KPIs every contact center should be focusing on
- Why executives care about contact center KPIs
- The common mistakes to avoid with customer service metrics
- How these KPIs can have long-reaching impacts on the business as a whole
Speaker
Jen Jackson
VP of Customer Service
Dialpad
Jordan Yeates
CCaaS industry advisor
Dialpad
Sponsor
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