The metrics you need to measure for CX success in 2025

In a customer-centric world, delivering an exceptional customer experience is paramount to business success, yet practitioners still face challenges when measuring and communicating the success of their CX initiatives. In fact, CX Network’s research found 63 percent of practitioners know CX delivers benefits to their organizations that go unmeasured.

Now that your 2025 plans are set, it’s time to plan how you will measure their total impact and returns.

Following on from the CX Network report Benchmarking contact center efficiency: Key metrics and best practices, this interactive webinar will inform CX practitioners on how to measure performance, select and analyze essential metrics and implement best practices for optimizing operations and improving customer satisfaction.

You can also hear about latest industry trends and best practices to optimize your CX efforts and build lasting relationships with your customers.

Attendees will learn:

• Measure customer satisfaction: Identify and track the most critical CX metrics. 
• Embrace emerging technologies: Explore how AI and automation improve operations and productivity. .
• Foster a customer-centric culture: Empower employees to deliver exceptional CX.
• Stay ahead of industry trends: Keep up with the latest trends and adopt best practices to gain a competitive edge.
  

Speaker

Bhavana Rana
Senior Director of Industry Marketing
Nextiva

Bhavana is the head of industry marketing at Nextiva, where she helps organizations elevate customer experiences and deliver a unified customer journey while optimizing operational efficiencies. With over 15 years of marketing strategy experience, Bhavana is focused on driving growth, bringing innovative solutions to market, and developing thought leadership for a global audience. She has been featured in Smart Customer Service, The Sunday Times UK, ABA Banking Journal, Nature Biotechnology, Insurance Journal, and others. Bhavana holds dual B.A. degrees from UC Irvine and an M.B.A. from USC Marshall School of Business.

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