State of CX EMEA: Eliminate chatbot chaos with automated testing
Practical insights and exclusive data around the seamless implementation of chatbots
Join this State of CX EMEA session to discover how a test-and-learn approach can create seamless customer experiences
Exclusive data from CX Network has revealed that enthusiasm around artificial intelligence and chatbots is particularly strong with CX practitioners working in Europe, Middle East and Africa (EMEA). However, brands need to ensure that their enthusiasm and excitement to activate these initiatives does not dilute their attention to detail. Poorly implemented AI systems can inflame customer pain points and employee frustration.
The common industry practice of manually testing operational workflows and chatbot technologies generates a significant risk of human error and employee dissatisfaction. By using automated testing to examine system integration and experience functionality, companies are fast-tracking productivity and ensuring chatbots become a loyalty-winning feature in customer interactions.
In honour of the upcoming Global State of CX 2022 report, in this interactive webinar CX Network and Cyara will be sharing practical tips on boosting customer lifetime values through seamless experiences powered by automated systems and chatbots.
Join this session to discover:
- How crucial it is to follow a test-and-learn approach with the help of automation is for chatbots
- Why automated testing is crucial for removing human error and boosting employee satisfaction when introducing chatbots
- How chatbots contribute to a seamless, streamlined customer experience
Speaker
Perry Gale
Regional vice presdent, EMEA
Cyara
Perry Gale recently joined Cyara as the new vice president of EMEA, responsible for developing and enacting sales strategies and initiatives across the region. With more than 20 years of sales and leadership experience across multiple vertical industries, geographies and enterprise technologies, Gale thrives on driving multi-million dollar sales growth in highly competitive markets. Prior to Cyara, he held leadership roles at Pendo.io, Nintex, Axceler, ICS Solutions and K2, where he has consistently led multi-functional teams to overachieve sales results.
Speakers
Christoph Börner
Managing director of digital
Cyara
Christoph Börner is a multi-organizational founder, developer, tester, speaker, and in his spare time, a pretty great drummer. Börner started his career in the 2000s after studying Information Technology at the Technical University of Vienna. As a developer, he discovered a love for coding, breaking complex systems, hunting for bugs, and creating solutions. As his passions continue to evolve, Christoph began to dedicate more focus to quality assurance in the areas of Artificial Intelligence, Machine Learning and Conversational Interfaces. With this mindset Börner, along with colleague and rock band partner Florian Treml, founded Botium, the leading industry standard in test automation for chatbots, voice assistants and conversational AI. Their open source framework is supported and used by a community of more than 250,000 users around the globe.
Börner is not one to take breaks, so when he is not actively at work, he is always working on a new project such as being co-organizer of the BotsHub Vienna, a leading knowledge network for chatbot development and testing. He also enjoys giving back to his community and formed the ViennaMobileQualityCrew in 2014.
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