Overcoming 5 leading retail challenges heading into 2024
Featuring new insights from Verint’s 2023 CX Holiday Survival Guide
Practical advice on how to navigate primary retail challenges during and post the holiday period.
CX practitioners face and overcome many challenges throughout the year, but heading into 2024, retailers have five things on their minds.
That is according to a survey conducted by Verint, which saw more than 400 retail industry executives share how they are planning to meet the annual surge in demand that occurs ahead of the holiday season.
Watch this webinar, originally recorded in December, 2023, to learn about the AI-powered innovations that are making CX dreams come true. Featuring Verint's senior director, Imogen Wethered and VP of experience management and analytics Daniel Ziv, this webinar covered expediting the hiring process, empowering customers through advanced chatbot solutions and creating harmonious connections between channels, data and experiences.
Watch to learn:
- Ways retailers can leverage AI-powered solutions to automate and speed the hiring process and find the best candidates.
- How to empower customers to self-serve with sophisticated chatbots.
- Strategies to connect channels - both digital and physical - data, and experiences to deliver an exceptional customer experience across all customer touchpoints.
Speakers
Imogen Wethered
Senior Director
Verint
Imogen Wethered is the co-founder of Qudini (acquired by Verint in January 2023) — a global B2B SaaS business offering innovative Retail Choreography technology to help companies drive sales, loyalty, and productivity. Now recognized on the Forbes 30 Under 30 list, Imogen champions the Retail Choreography suite within Verint to help retailers transform omni-channel experiences and engage customers seamlessly online, via social media, and in physical stores
Daniel Ziv
VP Experience Management and Analytics
Verint
Daniel Ziv has been leading Verint’s analytics offerings and strategy since 2002 and has been instrumental in implementing AI solutions with many Global 1000 organizations. Daniel has helped hundreds of Customer Care and CX executives to operationalize market leading speech, text and real time analytics solutions. These solutions combine direct and inferred customer feedback and generate actionable insights that drive performance improvements, enhance CX and customer engagement with quantifiable impact and ROI. Daniel is a published author and frequent speaker at leading industry events, he is a patent holder and industry pioneer of speech analytics. He holds an MBA, Magna Cum Laude, in Marketing from Tel-Aviv University and BSc. Cum Laude, in Electrical Engineering from the Technion Institute of Technology.
Sponsors
