The evolution of omnichannel customer experience
Global State of CX Day- Americas Session
Join the Americas session for the Global State of CX Day providing practical tips on omnichannel customer experience
Customers are increasingly communicating directly with businesses. An omnichannel platform enables businesses to maintain customer interactions and transactions seamlessly across all channels.
Despite the evident business benefits, cases of successful omnichannel implementation are few and far between. According to the upcoming Global State of CX 2021 research report, only four per cent of the hundreds of CX experts surveyed feel their organization delivers an omnichannel model.
Also the USA respondents signaled that channel fragmentation at their brands was higher than the global average.
Join CX Network and Infobip as they walk through how to delight customers by providing a seamless channel experience.
Tune in to access tips on the following areas:
- Channel of choice: Engaging with customers on their preferred channels
- Personalization and consistency: Building emphatic interactions and consistent customer experiences on any channel
- Omnichannel solution over siloed tool stack: Finding the right platform partner to minimize IT complexity
- Leverage automation effectively: Creating efficient contact centers with chatbots, automated routing and sentiment analysis
Speaker
Speakers
Ryan Creamore
Head of Customer Success
Infobip
Sponsor
