Delivering great customer experiences without blowing the budget
How to operate cost efficiently without sacrificing customer experience
How Intercom cost-efficiently scaled-up to serve 30,000 customers, embracing the power of automation to offer a consistently great customer experience.
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As a business scales-up support leaders often have to juggle offering best-in-class customer experiences with maintaining low costs. But this approach to managing support can shortchange your company, your team and your customers.
Join this webinar to learn how businesses can achieve the best of both worlds by striking the right balance with conversational support.
Senior manager of customer support at Intercom, Ruth O’Brien, will reveal how the tech brand scaled its support operation to serve 30,000 customers, embracing the power of automation to offer a consistently great customer experience – without blowing the budget.
Attend this session to learn:
- Strategies for scaling a support team
- How to apply messenger-based support to improve customer experience and efficiency
- What pitfalls to avoid when scaling support
- Handling increased volumes of customer queries while maintaining the best possible customer experience
- How to eliminate the ineffective use of support teams’ time from handling repetitive customer questions
- Prioritising customer queries
Speaker
Ruth O’Brien
Senior Manager, Customer Support
Intercom
Ruth O'Brien leads Intercom's EMEA CS Team in providing world class support to Intercom’s customers.
Bobby Stapleton
Senior Manager, Customer Support
Intercom
