The new normal: The future of the contact centre post crisis
Talkdesk explores how contact centers of the future need to adapt to provide a desirable CX in a time of crisis
This session explores how the current crisis is impacting contact center CX, offering insights from Talkdesk’s senior product marketing manager, Jay Gupta, on how contact centers will need to evolve in the coming years
The industry now has an awareness of how this crisis is impacting customer experience departments in the short term, but many are left speculating over the long term impacts of the global epidemic.
Asking questions such as: will brands ever return to large office based contact centers with fixed desks and technologies?
In this webinar, Talkdesk presents the learnings it has gathered from engaging with leading brands which are embracing the new realities of remote contact centers to build long-term success.
This session will focus on what the contact center of the next five years looks like and will explore topics such as working from home, reporting and analytics, AI, self-service and more.
Attend this session live to:
- Learn how to future proof your contact center for the next five years
- Discover new technologies and trends that will help you plan for the new normal
- Understand how a long term work from home plan can improve productivity, reduce costs, boost employee engagement and morale
- Discover how to maintain high call quality and white glove customer experience
Speaker
Jay Gupta
Senior Product Marketing Manager
Talkdesk
Jay Gupta is Senior Product Marketing Manager at Talkdesk, with over 17 years of experience working for global technology and telecommunication companies across EMEA and Asia-Pac. Jay holds a Master of Science in Information Systems and a Bachelor of Science in Mathematics both from Queen Mary, University of London.
