Your toolkit for boosting customer satisfaction
Contact centers are the new brand ambassadors
This webinar will explore the intricacies of personalizing and modernizing CX strategy to boost customer satisfaction and creating brand ambassadors through human connections
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
Watch On-Demand
The changing dynamics of consumer behavior make it crucial for organizations to tweak their strategies to deliver exceptional customer experiences. Contact centers are a key touchpoint for customers and a bad experience can have a lasting impression.
Customer experience is based upon leveraging intuitive tools and technologies, but when it comes to elevating customer satisfaction, human connection is key. Contact centers need to formulate strategies that marry tech and agent experience to boost customer satisfaction.
Join this webinar to discover how to:
- Build connections and trust through omnichannel contact centers
- Use end consumer’s user experience to lead CX strategy
- Use hyper personalization, tech and empathy to form connections and execute superior customer experience
- Utilize CX to enable new revenue and plug revenue leakage
Speakers
Anthony Schettino
Vice President
Hexaware Business Process
Andrae Kirkland
Senior Program Manager
Sponsor
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
Watch On-Demand
